Most problems with Tidal Tools can be fixed by following the troubleshooting methods described below. If you need extra help with any of this, you can reach us at email@example.com.
General troubleshooting options
Diagnose dependencies and environment with
To work properly and to provide some of its features Tidal Tools depends on
some additional software and external services. To check your environment run
tidal doctor and review its output for any warnings and ways to recover.
tidal doctor output looks like the following:
[-] Tidal Tools v2.2.20 X Updates available. Go to https://get.tidal.sh/ for update instructions. • Config file in use: /home/tidaluser/.config/tidal/config.yaml • Logfile location: /home/tidaluser/.local/share/tidal/tidal.log [√] Tidal API connection • Tidal API connection configured OK. [√] Docker • Docker at /usr/bin/docker • Server 18.09.0 • API 1.39 (min. 1.12) • Client 1.39 • Pull from registry OK [-] DNS Tools X DNS Tools not installed. Go to https://dnstools.ninja/download/ for installation instructions [-] vSphere connection X vSphere connection not configured. Run 'tidal login vsphere' to set it up.
Update Tidal Tools
Periodically Tidal Tools checks if the newer version is available. It would
inform you about it as a message printed to your terminal or command prompt
output after any
tidal command invocation:
Looks like you are running an older version of Tidal Tools. Check https://get.tidal.sh for update instructions!
Also you can explicitly check for new Tidal Tools versions available by running
tidal check-updates or
tidal doctor command.
Default log file location
To perform better diagnosis of any issues with Tidal Tools, some of the underlying activities performed by Tidal Tools are written to the log file. If you are having trouble with one of the Tidal Tools commands, you can reach us at firstname.lastname@example.org and send us your log file for us to investigate.
The default locations of the log file are:
Please note that log files are truncated by default before the
invocation. That means that the default log file contains entries specific to
the one particular
How to prevent log file from truncating
The default log files truncation behavior may be not desirable in cases when it
is necessary to combine log entries of the several subsequent
invocations. To prevent the existing log file from truncating you can utilize
--keep-log command line flag. When the
--keep-log flag is used the log file
(default, or one specified with
--log-file) won’t be truncated before the
tidal command call.
Some of the Tidal Tools features (for example,
tidal analyze code) depend on
Docker to be installed. To get the Docker installation instructions please
check the Docker Documentation.
How to check if Docker actually works
There are a few ways to check if your Docker installation actually works.
Open your terminal emulator or command prompt and run the command
hello-world. The sample output should look like the following:
Unable to find image 'hello-world:latest' locally latest: Pulling from library/hello-world d1725b59e92d: Pull complete Digest: sha256:0add3ace90ecb4adbf7777e9aacf18357296e799f81cabc9fde470971e499788 Status: Downloaded newer image for hello-world:latest Hello from Docker! This message shows that your installation appears to be working correctly. …
To explicitly check that your Docker installation is able to communicate with
Tidal Migrations container registry run the command
gcr.io/tidal-1529434400027/hello-world. You should see the output similar to
Unable to find image 'gcr.io/tidal-1529434400027/hello-world:latest' locally latest: Pulling from tidal-1529434400027/hello-world 9e91b00c0251: Pull complete Digest: sha256:b60c2de90e0b5c4f7e74b84ca888e2fec1d288d47c99e48bd612e0eefeb604c5 Status: Downloaded newer image for gcr.io/tidal-1529434400027/hello-world:latest Hello from Tidal Migrations!
Another option is to run
tidal doctor and check the Docker section of the output.
Docker networking issues
Sometimes Docker has issues with DNS and you may see an error like:
Error response from daemon: Get https://gcr.io/v2/: proxyconnect tcp: dial tcp: lookup http on 192.168.65.1:53: no such host
If so you can update the DNS server used by docker to
18.104.22.168, as Docker recommends, to solve the issue.
Specifying Docker Proxy
If you need a proxy to access the internet and see an error that looks similar this:
Error response from daemon: Get https://gcr.io/v2/: net/http: request canceled while waiting for connection (Client.Timeout exceeded while awaiting headers)
You may need to configure Docker to use the proxy server.
NB: If you need to authenticate with the proxy, be sure to include the username and password in the value, ie. ‘http://proxy_userid:proxy_password@proxy_ip:proxy_port’
PostgreSQL database fails to analyze with
tidal analyze db
Check the PostgreSQL Server User script to verify that the all the necessary permissions were granted. Pay attention that different permissions should be applied to different PostgreSQL versions.
Windows specific troubleshooting
Setting up Docker for Windows to use Linux containers
Docker for Windows supports both Linux containers and Windows containers, however Tidal Tools works when your Docker installation is set to to use Linux containers.
To check if your Docker installation was configured to use Linux containers please check one of the following:
- Open Docker for Windows menu and check for the item Switch to Windows containers. If you can find it, that means that your Docker is configured to talk with Linux daemon, so no further actions are needed to be performed.
- However, if you see Switch to Linux containers in the Docker for Windows menu, that means that the Docker was configured to talk to Windows daemon. You need to click that menu item to switch to Linux containers.
tidal doctoralso checks if your Docker installation is configured to use Linux containers or not.
Issues running Tidal Tools with PowerShell ISE
Since PowerShell ISE only runs console apps that don’t require user input some
of the Tidal Tools commands may work incorrect. It’s recommended to use
PowerShell instead (i.e.
However if you really need to use PowerShell ISE you should make some
preparations. Most of the time Tidal Tools ask user for some input is when it
prompts for connection credentials. To prevent Tidal Tools from prompting you
should explicitly specify all the necessary connection information. It could be
done by either using
tidal config command, or manually editing the
configuration file, or by setting up the appropriate environment variables.
Windows directory separators in YAML files
Windows traditionally uses the backslash (
\) to separate directories in file
paths. For example,
C:\Program Files\Tidal Software\tidal. However, the
configuration and discovery plan language (YAML) also uses
the backslash (
\) as an escape character in quoted
strings. This can make it
awkward to write literal backslashes.
Generally it is OK to use forward slashes, because most of the time the Windows
file system APIs will accept both the backslash (
\) and forward-slash
/) in file paths. But when you use backslashes, you must pay extra attention
to keep them from being suppressed by YAML string quoting. That means that you
must escape the backslash character with another backslash (which is the escape
character), so the string must be as the following:
Manage Docker as a non-root user
The Docker daemon binds to a Unix socket instead of a TCP port. By default that
Unix socket is owned by the user
root and other users can only access it
sudo. The Docker daemon always runs as the
If you don’t want to preface the
tidal analyze code command with
create a Unix group called
docker and add users to it. When the Docker daemon
starts, it creates a Unix socket accessible by members of the
To create the
docker group and add your user:
- Create the
$ sudo groupadd docker
- Add your user to the
$ sudo usermod -aG docker $USER
Log out and log back in so that your group membership is re-evaluated. If testing on a virtual machine, it may be necessary to restart the virtual machine for changes to take effect. On a desktop Linux environment such as X Windows, log out of your session completely and then log back in.
- Verify that you can run
$ docker run hello-world
“docker: Error response from daemon: OCI runtime create failed” error message on Fedora 31
Fedora 31 is the first major Linux dustribution that comes with cgroup v2 enabled by default. However, Docker still do not support cgroup v2.
To start Docker on Fedora 31 run the following command and reboot:
$ sudo dnf install -y grubby && \ sudo grubby \ --update-kernel=ALL \ --args="systemd.unified_cgroup_hierarchy=0"
This command reverts the systemd configuration to use cgroup v1.